Need For CRM
Few examples of bad customer service experiences are:
* You called a customer service phone number and were transferred to five different people. Every single person asked you the same questions, so you had to keep repeating the same answers over and over again.
* A salesperson pulled together a proposal for you but forgot to include your preferred-customer pricing in the quote.
* A credit card company mailed you an application for a new account, even though you've had an account with that company for 10 years.