MIRACLE WISDOM - MICROSOFT DYNAMICS CRM
Microsoft Dynamics CRM Forum

 
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MICROSOFT DYNAMICS CRM TRAINING
This is a practical, hands-on introduction to the fundamentals of adapting Microsoft CRM 3.0 to meet your specific business needs. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications—including Microsoft Office Outlook and Microsoft SharePoint Products and Technologies—this is the only tutorial written for both developers and those who implement business solutions. This tutorial provides case studies, integration and performance guidelines, and toolsets—the information you need to help you create successful CRM solutions. It also explains how to maintain Microsoft CRM, making it of interest to IT professionals who support Microsoft CRM users. And power users will learn how to customize individual Microsoft CRM experiences.



LESSONS
Microsoft Dynamics CRM Overview  
 Microsoft Dynamics CRM Overview
 Need for CRM
 CRM Challenges
 CRM Benefits
 Introducing Microsoft CRM
 Core Concepts and Terminology
Setup  
 Templates
 Subjects
 Announcements
 Relationship Roles
 Queues
 E-Mail Tracking
 Mail Merge and Mass Mailings
Security  
 Mapping Your Needs
 Security Concepts
 Users and Licenses
 Security Roles and Business Units
Entity Customization, Concepts and Attributes  
 Customization Concepts
 Attributes
Entity Customization, Forms and Views  
 Customizing Forms
 Customizing Views
 Customizing Activities
Entity Customization, Relationships, Custom Entities, and Site Map  
 Understanding Entity Relationships
 Creating Custom Entities
 Application Navigation
Reporting and Analysis  
 Reporting and Analysis Tools
 Entity Views and Advanced Find
 Dynamic Excel Files
 Filtered Views
 SQL Server Reporting Services
 Third-Party Reporting Tools
 Custom Reporting
 Managing Reports with Microsoft CRM
 Report Formatting
 Reporting and Analysis Tips
Microsoft CRM Workflow  
 Mircorosft CRM Workflow Overview
 Workflow Events
 Workflow Conditions
 Workflow Actions
 Sales Process Management
 Dynamic Values in Workflow
 Calling Assemblies in Workflow
 Workflow Monitor
 Import Export
 Workflow Examples
Server-Side SDK  
 Microsoft CRM Architecture
 CrmService Web Service
 MetadataService Web Service
 CRM Queries
 Callouts
 Workflow Plug-in Assemblies
 Development Environment
 Server Side Code Sample
Client-Side SDK  
 Client-Side SDK Overview
 IFrames and Scripting
 ISV config
 CRM Client-Side Scripting Tips
 Client-Side Code Examples
Integration with External Applications  
 Integration with an External Web Site
 Integration with Windows SharePoint Services
 
ARTICLES
What is CRM?
What is the goal of CRM?
That sounds rosy. How does it happen?
Are there any indications of the need for a CRM project?
How long will it take to get CRM in place?
How much does CRM cost?
What are advantages of hosted or on-demand CRM vs. on-premise and vice versa?
What are the keys to successful CRM implentation?
Which division should run the CRM project?
What causes CRM projects to fail?
What industries are leading the way in CRM implementations?
Which industry is behind the curve?
 

Online Software Training
Resources
Microsoft Dynamics CRM Training Courses