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This is a practical, hands-on introduction to the fundamentals of adapting Microsoft CRM 3.0 to meet your specific business needs. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications—including Microsoft Office Outlook and Microsoft SharePoint Products and Technologies—this is the only tutorial written for both developers and those who implement business solutions. This tutorial provides case studies, integration and performance guidelines, and toolsets—the information you need to help you create successful CRM solutions. It also explains how to maintain Microsoft CRM, making it of interest to IT professionals who support Microsoft CRM users. And power users will learn how to customize individual Microsoft CRM experiences. |
