MIRACLE WISDOM - MICROSOFT DYNAMICS CRM TRAINING   
Microsoft Dynamics CRM Forum

MIRACLE WISDOM - ARE THERE ANY INDICATIONS OF THE NEED FOR A CRM PROJECT?



Are there any indications of the need for a CRM project?

You need CRM when it is clear you donít have an accurate view of who your customers are and what their needs or desires are or will be at any given stage in their lives. If you are losing customers to a competitor, thatís a clear indication that you should improve your understanding of your customers.

Susannah Patton and Tom Wailgum



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